I’m a skilled and versatile technical writer and multimedia technical content producer with 10+ years of experience helping users and stakeholders understand and solve complex technology and business problems.
Expertise
- 10+ years technical writing
- 10+ years technical, technology, and business writing
- 10+ years multimedia technical content production
- 10+ years project management
- 7+ years user and customer experience writing
- 7+ years developing user guides and training materials
- Exceptional interpersonal, verbal, and written and communication skills
Top Skills
- Technical Writing
- Technical Documentation
- Cross-functional Collaboration
- Content Management Systems
- API Documentation
Technical Skills
- Documentation & Technology Standards
- Training Materials
- Best Practices
- Microsoft Office, Google Suite, & Adobe Creative Cloud
- Web Content Management
- Style Guides
- Video & Podcast Production
General Skills
- Time Management
- Analytical & Strategic Thinking
- Verbal & Written Communications
- Attention to detail
Professional Experience
Technical Writer
Vantage Data Centers LLC
Denver, Colo.
2023 – 2024
Vantage builds and operates data centers for the world’s biggest technology companies.
I synthesized complex business processes and produced user-friendly procedures, user guides, and training materials.
- Amplified user engagement and customer satisfaction by delivering 24 global and regional technical procedures, user guides, and quick-start guides
- Increased application and procedure utilization and customer satisfaction by collaborating with stakeholders, SMEs, and users to develop user-friendly technical guides
- Boosted global and regional collaboration and communication by proposing and implementing multiple process-improvement projects
- Improved productivity and customer satisfaction by establishing technology standards, process improvements, and best practices
- Enhanced documentation version control, improved asset security, and amplified user engagement by organizing, simplifying, and maintaining Microsoft SharePoint and Teams content libraries
Technology Writer
Phase Change Software LLC
Golden, Colo.
2016 – 2022
Phase Change Software is a software development company using AI to make software engineers more productive.
I elevated the company’s investor understanding, industry visibility, and branding by developing diverse content that explained and translated complex technology into user-friendly multimedia content.
- Broadened investor awareness, stakeholder trust, and industry visibility by crafting a diverse 60+ piece multimedia website content library that cultivated technology comprehension and market potential
- Enhanced investor and industry technology understanding and capabilities by engineering and launching 13 tutorial and demonstration videos, multiple podcasts, and 15+ insightful user guides
- Amplified industry awareness and organic website traffic by generating 50+ instructional blog posts, long-form content, and research articles
- Multiplied investor and academia engagement by spearheading and orchestrating a secure video platform to share IP-sensitive tutorial and demonstration videos
Content Strategist and Producer
Robinson & Henry, P.C.
Castle Rock, Colo.
2015 – 2016
Robinson & Henry P.C. is a full-service law firm.
I amplified the law firm’s public visibility and credibility by architecting online and in-person legal education experiences.
- Boosted community authority and public confidence by spearheading the launch of an interactive legal advice website
- Bolstered prospect engagement and fostered public credibility by orchestrating in-person legal empowerment workshops
- Expanded prospect visibility by crafting and publishing 40+ legal education blog posts, videos, and podcasts
Senior Features & Product Editor
TechTarget Inc. IT Solutions Provider
Denver, Colo.
2008 – 2015
TechTarget publishes technology-targeted content on 150+ websites.
I optimized user interaction and advertiser engagement by analyzing website data to craft and publish compelling purchasing blueprints and buyer guides tailored to various stages of the customer journey.
- Spearheaded the IT Solution Provider program that connected website data with multimedia content creation to optimize customer engagement during the sales journey
- Upgraded online product information and boosted content consumption with layered multimedia content including feature articles, podcasts, and videos
- Ensured content excellence and achievement of key performance indicators by orchestrating the end-to-end production cycle – from ideation to promotion
Education and Professional Development
Take Back Your Life (TBYL) Productivity Program, Certification 2022
University of Denver Sturm College of Law, J.D.
The Colorado College, B.A. Economics